What should you do if a user is frustrated while trying to install a new device and having trouble updating the driver over the phone?

Establishing a Remote Desktop connection and updating the driver is often the most effective solution when a user is struggling with device installation and driver updates over the phone. This approach allows the technician to take control of the user's machine and directly address the issue, ensuring that the appropriate driver is downloaded and installed correctly. It eliminates the possibility of miscommunication that can occur during verbal instructions and helps resolve the user's frustration in real time.

This method offers immediate assistance without the need for sending someone on-site, which can be time-consuming and may not be necessary if the issue can be resolved remotely. Furthermore, written instructions via email may not be sufficient, especially for users who are not very tech-savvy; they may find it challenging to follow along without visual guidance. Restarting the computer might sometimes solve performance-related issues but does not directly address the problem of the driver installation and is unlikely to alleviate the user's frustration in this scenario.